Terms of service.

1-on-1 LESSONS AND GROUP CLASSES

Once payment is received, you are confirmed for the date and instructor you have chosen, for your 1-on-1 lesson. You will receive a confirmation invoice with the 1-on-1 session details. Please note that once you have booked a session with us it means that we have reserved time in our schedule exclusively for you. If you cancel within 48 hours of your scheduled appointment or are deemed a no show, you will be subject to a cancellation fee of 50%. To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment*. You can cancel or reschedule an appointment by emailing us at customerservice@performancesmarts.com, marked CANCELLATION, stating your name, invoice number, appointment time/date and mentor. Classes are not refundable or transferable after 3 months and are valid for a period of 12 months from the time of booking.

WORKSHOPS

Once payment is received, your place is confirmed for the date of the workshop. You will receive a confirmation invoice with the workshop.  As spaces are limited, please note that once you have booked your spot, if you cancel within 48 hours of your scheduled appointment, you will be subject to a cancellation fee of 50%. To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your workshop*. You can cancel your registration by emailing us at customerservice@performancesmarts.com, marked CANCELLATION, stating your name, invoice number and workshop date.

SUMMER CAMPS 

Once payment is cleared, you will receive an email from us to confirm your spot for the camp. You will also receive a confirmation invoice. To avoid a cancellation fee, please provide cancellation notice at least 7 days prior to the camp date and start time*. Please note that if you cancel within the 7 day period of the camp start time and date, you will be subject to a 50% cancellation fee. If you cancel less than 24 hours before the camp is scheduled to take place, you will be subject to a cancellation fee of 100%.  You can cancel or reschedule by emailing us at customerservice@performancesmarts.com, marked CANCELLATION, stating your name, and the camp you are taking part in.

* CREDIT CARD REFUNDS

All refunds to credit cards will be subject to the credit card fee’s being deducted before refund no matter when the cancellation is made.